How a Landlord Improved Tenant Satisfaction by 42% Using Nhance Workplace
by Varshini in
How a Landlord Improved Tenant Satisfaction by 42% Using Nhance Workplace
A tech park owner revamped tenant experience by deploying a mobile-first interface for bookings, feedback, and real-time services — improving satisfaction and loyalty.
Sector/Industry
Commercial Real Estate – Workplace Experience
Platform
Nhance Workplace
Solution
Mobile App + Tenant Services Platform
PROBLEM
Modern Buildings, Outdated Experience
The landlord had modern buildings but outdated tenant experience: manual desk bookings, reactive fault logging, no feedback loop, and visitors queued at reception. Tenants had no single place to engage with the building.
SOLUTION
Putting the Workplace in Tenants’ Hands
Nhance Workplace was deployed as a white-labelled mobile app. Tenants could book desks, report issues, check air quality, manage guests, and give real-time feedback. FM teams received alerts and resolved tickets faster.
- Mobile-first platform for 3,000+ users
- Feedback QR codes and tracking
- Self-service modules for parking, meeting rooms, and visitors
- Live alerts for unresolved issues
RESULTS
Happier Tenants, Faster Fixes, Higher Renewals
- 42% increase in tenant satisfaction scores
- 3x faster complaint resolution
- Fully digitised workplace experience
- Higher renewal intent and engagement
