How a Real Estate Owner Streamlined FM Operations Across 5 Buildings
by Varshini in
How a Real Estate Owner Streamlined FM Operations Across 5 Buildings
A 5-building campus reduced fault response times and streamlined preventive maintenance using Nhance’s twin-powered platform, improving uptime and audit-readiness.
Sector/Industry
Commercial Real Estate – Multi-Building Campus
Platform
Nhance Digital Twin + FIXO FM
Solution
Fault Resolution + SLA Automation
PROBLEM
Manual Processes Were Slowing Everything Down
With growing tenant density and ageing systems, fault response was lagging. PPMs were done on paper, work orders lacked closure proof, and systems weren’t integrated. Facility teams were overwhelmed.
SOLUTION
Digitising Faults, SLAs, and Maintenance in One Twin-Connected System
Nhance integrated all core assets — HVAC, electrical, lifts, and water — into one digital twin. Work order management, escalation, SLAs, and preventive maintenance were digitised through the FIXO platform.
- 2,300+ work orders digitised
- Predictive alerts for 80% of systems
- Full audit trail and SLA tracking
- App-based issue closure
RESULTS
Faster Resolution, Cleaner Audits, Happier Tenants
- 47% faster fault resolution
- 32% improvement in SLA compliance
- Transparent, accountable operations
- Fewer complaints from tenants and stakeholders
