ISSUE REPORTING & TICKETING

Quick Issue Reporting with Full Traceability

Let employees report issues instantly through mobile, QR code, or web, and ensure every fault is tracked and resolved with full traceability.

A SEAMLESS FLOW FROM PROBLEM TO SOLUTION

Simple to Report. Powerful to Resolve.

EVERY FAULT DESERVES A RESOLUTION

One Platform. Zero Gaps.

Multi-channel Reporting
Multi-Channel Reporting

Log issues via app, web, QR code, or email for instant capture.

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Smart Capture Forms

Add category, description, photos, voice notes, and more.

Asset & Location Tagging
Asset & Location Tagging

Link reports to specific zones, rooms, or equipment.

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Auto-Routing via FIXO App

Issues are sent to the right technician or team automatically.

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Live Status Tracking

Monitor each issue through Open, In Progress, and Closed stages.

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Priority & SLA Logic

Set severity-based timelines and auto-trigger escalation rules.

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Anonymous Reporting

Allow optional nameless submissions in shared/public areas.

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Insights & Feedback

Log root causes, gather user ratings, and visualise fault trends.

NO MORE MISSED COMPLAINTS OR UNCLEAR OUTCOMES

Raise. Route. Resolve. Repeat.

How It Works

Experience rapid and reliable problem resolution. Nhance's 4-step engine automates and optimizes the entire process, drastically improving your team's efficiency in addressing issues.

1

Raise & Classify

Submit faults with photo, location, and description. The system auto-tags type and severity.

Automated reporting for asset owners and task communication for streamlined facility operations.

2

Auto-Assign

Our PPM app FIXO routes the issue to the right technician or vendor with all task details.

Automated task processing and assignment

3

Resolve & Notify

Technician completes the task, uploads proof, and user receives status updates.

Alerts and notifications for issues, assets, and facility maintenance

4

Log & Improve

Close with root cause, feedback, and resolution time for future insights.

Task execution and completion for workplace operations and maintenance
FROM REACTIVE TO RELIABLE

Turn Everyday Problems into Measurable Improvements

Nhance helps you capture, analyse, and act on this crucial data, empowering your team to proactively enhance systems and processes.

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Faster Reporting with 30-Second Fault Logging

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Stronger Accountability with Tracked Resolutions

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Smarter Fixes by Addressing Root Causes

Workplace

A More Responsive and Resilient Workplace

FAULTS DON’T LIVE IN SILOS

From Reporting to Resolution: Fully Connected

Nhance connects fault reporting to the systems that matter. Route issues directly to our PPM app FIXO for technician workflows, linking them to Asset Management for equipment history, triggering auto-generated tickets through Sensor Alerts, and enabling real-time monitoring via Command Centres.

INSIGHTS, IDEAS, INNOVATIONS

Explore the Impact We Share

Discover how Nhance delivers expert guidance and fresh perspectives to help you optimize building performance. Our upcoming blogs will cover the latest trends, practical solutions, and stories of innovation shaping smarter facilities worldwide.

Maverick Intelligence

Meet Maverick
Your AI for Smarter Buildings

Maverick is Nhance’s agentic AI designed to support every service across your building portfolio. Built on the open-architecture Context Model Protocol (CMP), it understands the context of your spaces - who’s using them, how they perform, and what they need next.

With dedicated AI agents for energy, maintenance, workplace experience, and more, Maverick turns building data into real-time action. This allows teams to move from reactive fixes to predictive management, optimising efficiency and user satisfaction.

WHEREVER FAULTS HAPPEN, NHANCE IS THERE

For Everyday Glitches, Critical Failures, and Everything in Between

Digital issue reporting and ticket resolution workflow

Usecases

Nhance adapts to your organisation's unique reporting needs across all teams and scenarios. Ensure every issue is captured, categorised, and actioned fast.